Program development Archives - X-SoftM

How can a phone call be tracked?

Rollins Charles — Thu, 12 Jan 2023 11:19:10 +0000

There are many reasons you might wish to learn how to trace a phone conversation, whether they are for personal or professional purposes. But what does this actually entail? We’ll talk about what call tracking entails and how to track calls for company improvement.

Call tracking – what is it?

Caller ID’s basic capabilities are surpassed by call tracking. With the use of this technology, you can learn detailed information about each customer who calls your company, including how they obtained your number in the first place.

Call tracking comes in two flavors: business and personal. For the sake of this blog article, we’ll concentrate on how companies might use call tracking to enhance their marketing and sales plans.

What does business call tracking entail, then? The ability to link incoming calls with adverts and marketing efforts is call tracking’s key draw. Knowing precisely which ad or campaign sparked a call is crucial since it enables organizations to better focus on developing lead generation and lead conversion strategies.

Call monitoring not only identifies the origin of a call but also assists organizations in better understanding who their clients are. You may learn more about your consumers and how they interact with your company by keeping note of each caller’s name, location, and even the device they used to call.

A call tracking service to use

You’ll need to first spend money on a call monitoring service in order to trace phone calls. Before conducting business with one of the various call tracking service providers available, it’s crucial to know the services you’re searching for.

Some essential characteristics include:

Inserting numbers dynamically

The foundation of call tracking is dynamic number insertion. This function automatically switches out phone numbers from your own pool so you may link incoming calls to particular sources. You may track the origin of incoming calls, such as a particular commercial or marketing campaign, by dynamically switching phone numbers. Making future business decisions is easier when you are aware of who your customers are and which sources are most successful at generating calls.

Attribution across channels

It’s fantastic to be able to use call tracking to identify the source of a phone call, but it’s much better to be able to follow your customer’s path all the way to the call. With multi-channel attribution, you can see every interaction that resulted in a call, including the campaign that brought the caller to your website, the pages they visited, and the final action they performed before dialing your number.

Call logging

The recording of phone calls is crucial for quality control. Without recording the calls, how can you tell how successfully your staff answers client inquiries? The advantages of call recording will be covered in more detail later on in this post.

Integrations

Call tracking should complement your current analytics platform rather than replace it. Make sure your call tracking software can interact with applications you frequently use, including HubSpot, Kissmetrics, Google Ads (formerly AdWords), and Analytics. These are the integrations for Call tracking.

User-friendliness

Learning how to use your call tracking service shouldn’t be another bothersome task on your to-do list because you already have plenty to worry about. The user interface for your call tracking service should be clear, simple to use, and intuitive. Additionally, it should provide exceptional customer service to assist you when necessary.

How to configure call logging

It’s time to set up call tracking for your company once you’ve located a reliable call tracking supplier. Your company ought to make this procedure as simple and quick as the rest.

Getting started with Call tracking is straightforward. Activate your number, set up call recording, create an account, and create your first tracking number. When you utilize this number for particular sources, you’ll be able to see the associated data. How simple was that? You can pick from among thousands of local and toll-free numbers that we offer.

We also recognize how crucial it is to maintain your current phone number. Because of this, we make it simple to migrate your current number (or numbers) into Call tracking so you can start monitoring calls right away without harming your brand.

How to find a call’s history

Your call tracking service will do all the labor-intensive work for you after call tracking is configured. With Call tracking, you can successfully track phone calls since you can see all the crucial information about your incoming calls right in your Call tracking dashboard.

You may view calls and the associated data in real time using the dashboard. You’ll find crucial details like the caller’s identity, the tracking number they phoned, the call’s origin, their phone number and location, and any PPC keywords they may have used to find your company online. Then, for in-depth analysis, you can export reports directly from your dashboard or integrate your call tracking data with Google Analytics and Ads.

Since the information about your callers is shown in real time, you can use it to increase conversions by speeding up lead response times. Additionally, you can use this knowledge to more effectively improve your company as a whole.

The advantages of call tracking

Call monitoring offers advantages beyond merely letting you know who is phoning your company. You can benefit from call tracking by:

Increasing your marketing ROI

With call tracking, you can track the effectiveness of your campaigns and gain insight into which ones are working the best, allowing you to adjust your marketing plan for a higher return on investment.

Boost the customer service abilities of your workforce

Call recording is a common feature offered by call tracking companies. This implies that you can listen to recorded customer and employee discussions to spot areas for development.

Learn about your customers.

You can gain a deeper understanding of your core customer’s needs, wants, and behavior by listening to call recordings. You may leverage very valuable information you have about your customers and how they interact with you to increase conversions and customer happiness.

Summary

Call tracking is tremendously beneficial for companies trying to figure out exactly who their customers are. Businesses who employ call tracking have a huge advantage over their rivals because they can gain in-depth knowledge about caller demographics and behavior, which can eventually help them generate more leads and close more sales.

The post How can a phone call be tracked? appeared first on X-SoftM.

Software evolution

Rollins Charles — Thu, 19 May 2022 09:02:00 +0000

Software evolution

The process of developing a software product using software development principles and methods is called software evolution. This involves initial software development, maintenance, and upgrades until the desired software product is developed that meets the expected requirements.

Evolution begins with the requirements gathering process. Developers then create a prototype of the intended software and show it to users to get their feedback early in the software product development process. Users suggest changes, on which several successive updates and maintenance also continue to change. This process changes to the original software until the desired software is done.

Even after the user has received the desired software, advanced technology and changing requirements force the software product to change accordingly. It is not possible to rebuild the software from scratch and go head-to-head with the requirement. The only possible and cost-effective solution is to upgrade existing software to meet the latest requirements.

Software Evolution Laws
Lehman gave laws for software evolution. He divided software into three categories:

S-type (static type), which is software that works strictly according to certain specifications and solutions. The solution and how to achieve it is immediately understood before coding. S-type software is least susceptible to change, so it is the easiest of all. For example, a calculator program for mathematical calculations.
P-type (practical type) is software with a set of procedures. This is defined by exactly what procedures can do. In this software, the specifications may be described, but the solution is not immediately obvious. For example, game software.
Electronic type (embedded) – this software is closely related to the requirements of the real environment. This software has a high degree of evolution, as various changes in laws, taxes, etc. occur in real situations. D. For example, online trading software.

Evolution of E-Type software.
Lehman gave eight laws for the evolution of E-Type software:

Continued change. An electronic-type software system must continue to adapt to changes in the real world, or it becomes less and less useful.
Increasing complexity. As an E-Type software system evolves, its complexity increases unless work is done to maintain or reduce it.
Retention of familiarity – familiarity with the software or knowledge of how it was developed, why it was developed that way, etc. etc., Must be retained at all costs to implement changes in the system.
Continued growth. For an E-type system to be designed to solve a business problem, its size to implement changes increases in line with changes in the way the business lives.
Decreasing quality. An E-type software system degrades quality if it is not carefully maintained and adapted to a changing operating environment.
Feedback systems. E-type software systems are multi-loop, multi-level feedback systems and must be treated as such in order to be successfully modified or improved.
Self-regulation – E-type system evolutionary processes are self-regulating with product and measure distributions that are close to normal.
Organizational Stability . The average effective global level of activity in an evolving E-type system does not change over the lifetime of the product.

The post Software evolution appeared first on X-SoftM.

Examples of software on a PC

Rollins Charles — Sat, 02 Apr 2022 09:32:00 +0000

Examples of software on a PC

Any user is familiar with the MS Office package – a text editor, a spreadsheet utility, or a presentation utility.
Many people use web browsers to access the Internet.

The use of other programs depends on the occupation of the computer owner – archivers for compressing file sizes and controlling archives, database management systems, dispatchers – they help move, copy and delete different documents.

An important place is taken by e-mail clients for creating and sending letters, as well as by Skype for forming video conferences and calls.

Software and its classification: what are the main types?
Any software is divided according to the attributes of functionality and characteristics, licensing of use, as well as into varieties according to the grouped skills of the technique. The purpose of each of them is to fulfill the tasks and observe the interests of the person using the PC.

By mode of operation.
First, it is necessary to determine how many people will use the computer. It is then divided into groups. The software can be:

Individual – only one user who owns a login and password will use it.
Group – several people or a group of people in a company have access to it.
Networked – the software is available to everyone who has been given a copy of it over the network.

By scale
The scale depends on the set of functions and resources the system will consume. It is a small utility to work with charts or a voluminous database, as well as many other elements. It comes in:

small;
medium;
large.

By stability
Stable are those elements of software that can correctly perform their functions without failures during long-term use. They do not require improvement and cope with the expected amount of load.

Unstable is considered to be the equipment that has recently entered the market and there are no guarantees of its uninterrupted operation in the long run. But sometimes this is the only software that suits the client’s tasks.

They divide it into 3 classes:
stable – changes are unlikely to be made;
medium stability – changes are made discreetly;
unstable – constant changes.

Types of programs

By function
Functionality can be narrow or broad depending on the goals the client sets for the programs. Any software can be divided into several types:
Machine logic. Its task is to process the software and provide it in the form of a conscious program code with definite properties and structure.
Interface. Its functionality is processing and processing of the binary system into a user-understandable. With its help it is possible to create a favorable environment “human-computer”.
Hardware-mechanical. This software should conjugate different parts of the PC to transfer signals between components.
Information-command. Creates the logistics structure and sends it out for execution.
Applied. Performs logical, mathematical, physical, and other actions on the data. Their function is to process the array in such a way that it solves the purpose

On the demand of protection.
For many large companies, security plays a big role. They have no right to allow information to leak, because it threatens the loss of profits or reputation. For this reason they choose the most effective anti-viruses, the data is encrypted and not everyone has access.

On Demand of Reliability
Even small firms can not afford to buy or install free software of dubious content. Even the uniqueness of the functionality will not justify the use of such software.

Programs come in:
reliable;
questionable.

According to the required performance characteristics
Any software is required to perform a certain range of actions. They must be:
Flexible and reconfigurable or unchangeable – depending on the needs of the future owner, the system may need to be adjusted to the requirements.
Universal – suitable for a wide range of diverse tasks.
Complete – fully executing the algorithm, no other utilities are required after the completion of the cycle.
In any business processes it’s important to work fast without sacrificing quality
The mobile solution from Cleverence accelerates the carrying out of
of inventory and revaluation of items in the store, eliminating human factor errors

By Source Language

The way the program is written also affects its functionality.

There are:
Machine-oriented – programming that is perceived by computer hardware.
Machine-oriented – reflect the structure and operation of a particular PC.
Algorithmic – operate independently of the architecture of the technology, form the effectiveness of a particular algorithm (Basic, Pascal, etc.).
Procedures-oriented – look like a set of procedures and subprograms.
Integrated – systems embedded in basic elements of work.
Problem-oriented – aimed at solving a problem of a particular class.
Each of them transforms the source code depending on what the next steps will be.

The post Examples of software on a PC appeared first on X-SoftM.

Software product

Rollins Charles — Sun, 27 Mar 2022 09:15:00 +0000

Software product

By software product (SP) we mean software as a result of human activity, exhibited in the market of mass buyer as a commodity and having a non-zero use value.

It is very important to distinguish between the replicated software product and the project software. Circulation PP is produced so that it can be used in many places by different users. Therefore, it has no customers, and the decision to begin development is based on anticipated market demand. Word processors, spreadsheets, database management systems, electronic dictionaries, spelling correctors, russifiers, translators, optical character recognition software are all examples of batch PP. All over the world millions of people use them.

The project software is created for one, rarely – for several users or is developed as a part of technology that can be sold to another organization to be used as a part of the hardware and software complex. For example, part of the ParaGraph International team working on character recognition problems works in this direction. Having no more than a dozen potential customers, nevertheless, this firm is a giant in its field.

Thus, if a project usually has one or more users, the question of continuing development is not so acute, and the competition is for the right to lead the development. On the contrary, a mass-produced software product is intended for hundreds of thousands of potential users, and competition with other products of the same class is inevitable when it appears on the market. At the moment when the decision to start development is made, the firm takes a significant financial risk. At the same time, the manufacturer should clearly realize that the release of one version will not be the end, since the life cycle of a PP implies its improvement.

Another important difference between a PP and many other goods is that a single copy of a software product has a small cost. This property, unique to the manufacturer, allows the introduction of new forms of interaction with the client after the first sale of a software product. We mean upgrade, that is the right to update the PP on the same, but new, improved version for a small fee. The concept of upgrade allows the user to consider different versions of PP as one PP, while for the manufacturer of different versions sometimes serve as different projects and, accordingly, completely different products.

All programs by the nature of use and categories of users can be divided into two classes:

Utility programs (“programs for themselves”) are designed to meet the needs of their developers. Most often utility programs perform the role of a service in the technology of data processing or are programs for solving functional tasks not intended for wide distribution;
software products (“products”) are designed to meet the needs of users, wide distribution and sale.

Nowadays there are variants of legal distribution of software products, which appeared with the use of global or regional telecommunications:

freeware – free software, freely distributed, maintained by the user himself, who is authorized to make the necessary changes;
shareware – non-commercial (shareware) programs which can be used free of charge as a rule (if such products are used regularly, the user pays a certain amount of money).

The software product should be properly prepared for exploitation, have the necessary technical documentation, provide service and a guarantee of reliable operation of the program, have the manufacturer’s trademark and preferably have the state registration code. Only under these conditions the created software package can be called a software product.

Software product is a set of interconnected programs to solve a particular problem (task) of mass demand, prepared for implementation as any kind of industrial products.

The way from “programs for yourself” to software products is long enough, it is connected with changes of technical and software environment of development and operation of programs, with emergence and development of independent industry – information business, which is characterized by division of labor of firms – software developers, their further specialization, formation of the market of software tools and information services.

Software products can be created as:

individual development to order;
development for mass distribution to users.
In the case of individual development firm-developer creates an original software product that takes into account the specifics of data processing for a particular customer.

The post Software product appeared first on X-SoftM.

Stages of program development

Rollins Charles — Fri, 11 Feb 2022 09:40:00 +0000

Stages of program development

Specification (definition of requirements to the program):
At this stage there is a detailed description of the initial data, the requirements to the result are formulated, all possible behavior of the program in special cases are considered (for example, if you entered incorrect data), the dialog windows are developed, which provide the interaction of the user and the program itself.

The development of the algorithm:
At this stage, the programmer determines the sequence of necessary actions, which subsequently must be performed to obtain the desired result.

If there is a situation where the task can be solved in several ways, then of course there are many different variants of the solution algorithm. Then the program developer by some not unimportant criterion (for example, the speed of solving the algorithm) makes a choice of the more appropriate solution.

The result of this stage of program development is a detailed verbal description of the program algorithm, or algorithm flowchart. You can learn more about how to develop an algorithm for any program by studying this article.

Coding:
After the specification and drawing up an algorithm for the solution, the algorithm used will eventually be written in the required programming language (Pascal, Delphi, C++, etc.). The result of the coding stage is the finished program.

Stages of program development. Debugging:
At this stage, the programmer is engaged in debugging the program, that is, looking for and eliminating errors. The latter are divided into two groups: algorithmic and syntactic (errors in the source program text). Syntax errors are the easiest to remove from these two groups, while algorithmic errors are difficult to find.

The debugging stage is considered to be finished only when the source program works correctly and correctly at one or two sets of primary data. What is the compilation of any program and what are the main tasks it performs, you will learn by reading this article.

Testing:
Program testing is very important because in most cases programmers create programs not for personal use, but for others to use their program. During the testing phase, the developer tests the behavior of the program against a large number of sets of input data, both correct and specially selected incorrect ones.

The creation of a reference system:
If a programmer develops a program for others to use later, the programmer needs to develop a help system and establish easy, quick access to that help system for the user when working with the program. Modern programs have help information in the form of CHM or HLP files.

In addition to the help information the help system contains the necessary instructions for installing the program. Usually they are presented as a Readme file in different formats: *.doc, *.txt, *.htm. The step of program development will be described in more detail later.

Stages of program development

Creation of installation disk (CD-ROM):
Developers create an installation disk (CD-ROM) so that users can independently, without the help of a programmer, install this program on their PC.

Typically, in addition to the program itself the installation CD-ROM has help files and instructions for installing the program. It is necessary to notice that the majority of the modern programs, including the programs developed in the environment of Delphi, in many cases, even by simple copying of files cannot be installed on the computer of the user because for correct work of these programs presence of special libraries is necessary and also components which can absent on PC of the concrete user.

For this purpose, a special program recorded on the CD-ROM should install the program on the user’s PC. Usually the installation program creates a separate folder for the program to be installed, then copies the files into this folder, and if necessary configures the operating system by making additions and changes in the registry.

The post Stages of program development appeared first on X-SoftM.

Why do I need to design a program and follow the stages of development?

Rollins Charles — Tue, 21 Dec 2021 09:24:00 +0000

Why do I need to design a program and follow the stages of development?

You may ask why you need to follow any of the steps, because program development is just sitting down and writing code. However it is not so, with such an approach it is impossible to create a normal application.

Depending on the size of the program projects the development stages can vary, in some cases these stages will be very detailed and bureaucratic, and in some cases they will be simply formulated in any form convenient for developers.

So, for example, when building a shed at your dacha you will not plan, examine, inspect anything in detail, but in the case of, say, with the construction of a power plant everything will be planned in great detail, designed, the mode of workers will be painted by the minute, because the cost of error at any stage will be much higher than in the case of construction of a simple shed.

Similarly, in software development, if the project is large and very important, which may affect the lives of people or associated with huge financial risks, all stages of software development will be observed, ie worked out in detail and even add new steps, microstages and so on.

All this is done to prevent the appearance of errors and to implement the product that is really needed.

The earlier errors are detected, or the wrong approach is identified in the implementation of a particular action, the lower the cost of these errors will be. In other words, depending on the stage of error detection its price can vary from 10 to 100 times. For example, if at the initial stage the price of error correction will be 100 rubles, at the stage of testing it might reach 10 000. That is why the stages of software development are very important and a developer should follow them and try to convey this vision to the managers who always want only the result. Since they either allocate too little time for this or do not consider it necessary at all, for example, why should you work out some requirements or design something there when programming.

The main stages of software development
Here are the stages which in most cases must be followed in software development:

Stage 1 – Identifying the problem
Stage 2 – Elaboration of the requirements
Stage 3 – Creating a development plan
Stage 4 – Development of the system architecture or high level design
Stage 5 – Detailed design
Step 6 – Coding and debugging
Phase 7 – Component Testing
Phase 8 – Integration of components
Phase 9 – Test the entire system
Stage 10 – Maintenance, Modification, Optimization

This might sound like a complicated plan to some, but if you’re working on a big project, you’ll come across it all, and even a more detailed plan.

The post Why do I need to design a program and follow the stages of development? appeared first on X-SoftM.